What if my package gets lost or arrives damaged?Updated 4 months ago

Lost packages

We'll do our best to ensure your order reaches you on time and in perfect condition. 

In the event that your order is lost during transit, please contact us team at [email protected]  with your order number. We'll help resolve the situation for you. 

Damaged packages

We understand the disappointment of receiving a damaged package. 

If this happens, please contact us at [email protected] and we will help.

It will help our team if you can provide a photograph of the damaged item, we can then arrange a replacement or issue a refund to you.